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The DialNexa Enterprise plan is designed for organizations that need higher scale, stronger compliance controls, dedicated support, and the ability to deeply customize the platform to fit their brand and infrastructure.

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Enterprise Features at a Glance

Higher concurrency limits

Custom concurrency tiers negotiated based on your peak call volume. No hard cap - scale to thousands of simultaneous calls.

Dedicated support

A named account manager and dedicated technical support channel (Slack or Teams). Priority response times with contractual SLA.

Custom SLA

Contractual uptime guarantees, incident response SLAs, and escalation procedures tailored to your business requirements.

On-premise deployment

Run the full DialNexa stack within your own infrastructure. No data leaves your network. See On-Premise.

Custom voices

Work with DialNexa’s voice team to clone your brand voice or create a custom voice persona specific to your organization.

White-labeling

Deploy DialNexa under your own brand. Custom domain, branded dashboard, and the ability to present the platform as your own product to your clients.

SSO and SCIM

SAML 2.0 and OIDC SSO integration. SCIM provisioning for automated user lifecycle management via your identity provider.

Custom roles

Define granular permission sets beyond the standard Owner/Admin/Member/Viewer roles. See Access Control.

Sub-accounts

Create isolated sub-accounts for clients, business units, or reseller partners, with separate billing, agents, and API access. See Sub-Accounts.

Organization audit logs

Full, exportable audit trail across all workspaces. SIEM integration via webhook. 365-day log retention.

Extended data retention

Custom retention periods for recordings and transcripts beyond the standard 90/365-day defaults.

Dedicated infrastructure

Optional dedicated processing infrastructure (not shared with other tenants) for maximum performance and isolation.

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Concurrency Limits

Enterprise concurrency is negotiated individually based on your projected peak call volume. Unlike standard plans that have fixed limits, Enterprise accounts can scale to very high concurrency with appropriate advance notice.
Plan tierConcurrency limit
StarterUp to 5 concurrent calls
ProfessionalUp to 25 concurrent calls
BusinessUp to 100 concurrent calls
EnterpriseCustom - contact sales
For burst capacity (e.g., a one-time large campaign), Enterprise customers can request temporary limit increases with 48 hours’ notice.

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Dedicated Support

Enterprise support includes:
  • Named account manager: A specific person at DialNexa who knows your deployment and is your primary point of contact
  • Dedicated support channel: Private Slack channel or Microsoft Teams shared workspace with DialNexa’s support and engineering teams
  • Priority response times: Initial response within 1 hour for critical issues (P0/P1), 4 hours for high-severity issues (P2), 24 hours for standard queries (P3)
  • Quarterly business reviews: Scheduled calls to review usage, discuss upcoming features, and plan capacity

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Custom SLA

Enterprise SLAs are contractual and negotiated based on your requirements. Standard Enterprise SLA terms include:
MetricStandard Enterprise SLA
Platform uptime99.9% monthly
Call processing availability99.5% monthly
Critical incident responseWithin 1 hour
Critical incident resolution targetWithin 4 hours
Scheduled maintenance notice72 hours minimum
Higher SLA tiers (99.95%, 99.99%) are available for dedicated infrastructure deployments.

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Custom Voice Cloning

Enterprise accounts can work with DialNexa’s voice team to:
  1. Clone an existing brand voice: Provide voice samples, and DialNexa’s voice team works with its TTS provider partners to create a custom voice model
  2. Build a new voice persona: Define characteristics (tone, accent, cadence) and have a custom voice created from scratch
  3. Voice ownership: Custom voices created for Enterprise accounts are exclusively licensed to that account
Voice cloning engagements typically take 4-6 weeks from sample submission to deployment. Contact your account manager to initiate.

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White-Labeling

White-label deployments present DialNexa as your own product. Available customizations:
  • Custom domain: Dashboard hosted at dashboard.yourcompany.com
  • Custom branding: Logo, color scheme, and product name replace DialNexa branding
  • Branded emails: All platform notifications sent from your domain with your branding
  • White-label API: API base URL uses your domain
  • Client-facing portal: Your clients see only your brand, not DialNexa
White-labeling is typically used by agencies and ISVs who build voice AI products on top of DialNexa and sell to their own customers. See Sub-Accounts for how to isolate client environments within a white-label deployment.

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How to Upgrade to Enterprise

1

Contact sales

Email [email protected] or click Contact Sales in the dashboard’s plan settings. Include a brief description of your use case, expected call volume, and any specific requirements (on-premise, SSO, custom voice, etc.).
2

Discovery call

A DialNexa account executive and solutions engineer will meet with your team to understand requirements and propose a solution.
3

Proposal and negotiation

DialNexa prepares a commercial proposal covering pricing, SLA terms, and feature scope. Enterprise pricing is custom and based on your concurrency, volume, and feature requirements.
4

Contract and onboarding

Upon signing, your account is upgraded immediately. A dedicated onboarding engineer guides your team through configuration, integration, and go-live.

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Enterprise Pricing

Enterprise pricing is not listed publicly - it is negotiated based on your specific requirements and call volume. Factors that affect pricing:
  • Monthly committed call minutes
  • Peak concurrency requirement
  • Feature requirements (on-premise, white-label, custom voice)
  • Contract length (annual vs. multi-year)
  • Payment terms
To get a quote, contact [email protected].