DialNexa Call History - DialNexa Documentation

DialNexa Call History is the central table for reviewing calls. Users can filter by date range and call metadata, search by call id, review transfer results, customize visible columns, export CSV data, and click a row to inspect the call detail page.

DialNexa Call History page showing call search, date range controls, filters, export, custom view, and recent call rows.

Start with the exact call row before you compare aggregate results. The row shows the status, timestamps, linked campaign or workflow context, and the path to the call detail page.

Call History Controls

These controls shape the visible call set.

Control	Behavior
Date range	Limits results by call creation date unless call id search overrides it.
Filters	Filter by agent, call id, batch call id, call type, direction, status, duration, caller number, destination number, hang up reason, and other supported fields. Agent, call id, batch call id, status, and hang up reason filters support one value or multiple values.
Call id search	When searching by call id, the page ignores date range and other filters so the exact call can be found.
Sort	Sort by created time or duration.
Pagination	Move through large result sets and change the page size from the filter menu.
Customize view	Show or hide standard call fields and the four transfer columns without changing the stored call data.
Export	Choose columns and download CSV rows matching the selected filters. Exports allow `5,000` rows with transcript or summary text, or `10,000` without both heavy columns.

Filter And Detail Controls

Call History is built for repeated investigation work. Use the newer controls to keep the table and detail drawer focused.

Control	How it helps
Agent filter	Search agents by name or ID, select multiple agents, and review only their calls.
Call ID filter	Enter one call id or a comma-separated list of call ids to review a known set of calls without separate searches.
Batch call ID filter	Enter one batch id or a comma-separated list of batch ids to compare campaign-linked calls together.
Multi-status filter	Compare groups such as completed, failed, busy, and did-not-pick without running separate searches.
Hang Up Reason filter	Select one or more `end_reason` values, such as user disconnected, voicemail detected, invalid phone number, destination forbidden, insufficient balance, or system failure.
Duration filters	Enter minutes in the dashboard. DialNexa applies the filter in seconds behind the scenes.
Relative dates	Recent rows can show relative time labels while the exact timestamp remains available in detail context.
Detail drawer navigation	Use previous and next controls or keyboard navigation to move through calls without closing the drawer.
Resizable detail drawer	Resize the right-side detail panel when transcript, retry, or metadata review needs more room.
Transfer columns	Show Transfer Outcome, Transfer Duration, Transfer Agents Dialed, and Transfer Winner directly in the table. Calls without a transfer show an empty dash for these fields.

Filter IVR Calls And Lead Tags

Open Filters > Agent type. Under Dynamic, choose Single Prompt Agent, Conversational Flow Agent, or Speech to Speech Agent. Under Static, choose IVR Agent. IVR results include calls that remained in the menu and calls handed to a conversational agent. Remove the filter to see all types. Call type is a separate filter for the kind of call, rather than the kind of agent that handled it.

DialNexa Call History Agent type filter with three Dynamic agent types and the Static IVR Agent option.

Choose Tags to filter by labels applied when workflow leads were uploaded. Select suggested tags or type a tag, then choose Match any of these tags or Match all of these tags and apply. Tags appear as chips in the call table. A cohort may not appear until its workflow has placed calls. For API filtering, use agent_type, tags, and tags_match. The existing is_ivr filter remains supported. See List Calls by agent type.

Review Transfer Outcomes In DialNexa Call History

Open Customize view when transfer performance needs to be visible in the table. The four transfer columns answer different questions:

Column	What it tells you
Transfer Outcome	The high-level result of the transfer attempt.
Transfer Duration	How long the transfer sequence took.
Transfer Agents Dialed	Which destinations or representatives DialNexa attempted.
Transfer Winner	Which destination answered and became the connected representative.

Calls that never reached a transfer do not have transfer data, so the table shows a dash. Open the call detail page when you need leg-by-leg timing, failure reasons, or the original conversation context. To include transfer fields in a CSV, open Export and select Transfer Details. That single option expands into the same four transfer columns in the downloaded file. Calls without a transfer use NA in those CSV fields.

DialNexa Call History export menu showing the Transfer Details option before downloading a CSV.

Call Status Filters

Call History status filters use call log statuses. In-progress statuses show calls that are still waiting for provider or runtime updates. Final statuses are ready for outcome review and export.

Status	Final?	What it means in Call History
`created`	No	The call log exists and is queued or prepared.
`initiated`	No	Call setup has started.
`sent`	No	The outbound request was handed to the voice runtime and is waiting for a response. If it remains in `sent` with no connection or hangup activity, DialNexa can later mark it `failed` with `system_failure`.
`received`	No	DialNexa received an inbound or provider event.
`completed`	Yes	The call connected and ended. Review transcript, recording, summary, fields, and `end_reason`.
`did_not_pick`	Yes	The recipient did not answer or voicemail was detected.
`busy`	Yes	The line was busy or rejected as busy.
`no_answer`	Yes	The provider returned no answer.
`failed`	Yes	The call failed before a useful conversation completed.
`cancelled`	Yes	The call was stopped before completion, often because a campaign was cancelled.
`retry_expired`	Yes	Retry handling ended without a successful final result.

Hang Up Reason Filters

Use the Hang Up Reason filter when status is too broad. It filters the stored end_reason value, so it is useful for separating user behavior from route, wallet, and provider problems.

DialNexa Call History filter menu showing Hang Up Reason options and apply controls.

End reason	Typical investigation
`user_disconnected` or `agent_disconnected`	Who ended the connected call.
`user_busy`, `user_did_not_pick_up`, or `user_unreachable`	Recipient availability and retry policy.
`voicemail_detected`	Voicemail detection and retry follow-up.
`invalid_phone_number` or `destination_forbidden`	Recipient formatting, country enablement, and prefix rules.
`unallocated_phone_number`	The carrier says the well-formed number is not assigned. Correct the destination before retrying.
`sip_auth_failed` or `sip_trunk_unreachable`	SIP credentials, carrier permissions, termination URI, DNS, firewall, and endpoint reachability.
`network_failure`, `system_failure`, or `system_at_capacity`	Provider and platform reliability.
`insufficient_balance`	Wallet recharge and billing readiness.
`agent_not_found`	Agent routing or assignment for inbound and outbound calls.
`unknown`	Calls that need manual detail review.

Batch-Aware Monitoring

Call History also supports campaign review.

Batch id filter

Open logs for one batch campaign through the batch call id.

Live updates

Campaign views can refresh while the campaign status is running or waiting.

Status exports

Export completed, did-not-pick, or failed groups for follow-up.

Retry expansion

Expand retry rows to inspect attempt history.

Call History Confusions

A call disappeared after filtering

Clear filters or search by exact call id.

Date range seems ignored

Call id search intentionally bypasses date and other filters.

Campaign keeps refreshing

Live updating is enabled while the batch campaign is running or waiting.

Duration sort looks odd

Confirm whether you are sorting duration or created time.

The export is over the row limit

Narrow the date range or add filters. If you do not need conversation text, clear both Call Transcript and Call Summary to raise the single-export limit from 5,000 to 10,000 rows.

Transfer columns are blank

A dash means the call has no stored transfer object. Confirm that the agent reached a transfer action, then open the call detail page to review the transfer tab and leg evidence.

Find A Call In The Current Table

Call ID is the first column, followed by call time and agent context. Use the ID when sharing a specific call with your team, then check status, duration, cost, and hang-up reason together. Use Agent type to separate IVR, Single Prompt, Conversational Flow, and Speech to Speech calls; Call type describes a different property.

Refresh Call History

Use Refresh to reload the current query without resetting its filters or closing an open call panel. The selected call stays tied to its ID if new rows appear above it. The table now labels its time and agent columns Called at and Agent name, and includes From beside To by default. Use Customize view to choose additional columns.

Call Detail Page

Open one call.

Recipient Results

Review campaign rows.

Statuses

Understand status labels.

Call History Filters Video

Watch how to filter calls and export matching records.

​Call History Controls

​Filter And Detail Controls

​Filter IVR Calls And Lead Tags

​Review Transfer Outcomes In DialNexa Call History

​Call Status Filters

​Hang Up Reason Filters

​Batch-Aware Monitoring

Batch id filter

Live updates

Status exports

Retry expansion

​Call History Confusions

​Find A Call In The Current Table

​Refresh Call History

​Related Reading

Call Detail Page

Recipient Results

Statuses

Call History Filters Video

Call History Controls

Filter And Detail Controls

Filter IVR Calls And Lead Tags

Review Transfer Outcomes In DialNexa Call History

Call Status Filters

Hang Up Reason Filters

Batch-Aware Monitoring

Call History Confusions

Find A Call In The Current Table

Refresh Call History

Related Reading