Call History Controls
These controls shape the visible call set.| Control | Behavior |
|---|---|
| Date range | Limits results by call creation date unless call id search overrides it. |
| Filters | Filter by agent, batch call id, call type, direction, status, duration, caller number, destination number, sentiment, hang up reason, and other supported fields. Status, sentiment, agent, and hang up reason filters support multiple selected values. |
| Call id search | When searching by call id, the page ignores date range and other filters so the exact call can be found. |
| Sort | Sort by created time or duration. |
| Pagination | Move through large result sets and change the page size from the filter menu. |
| Export | Download CSV rows matching the selected filters. |
Filter And Detail Controls
Call History is built for repeated investigation work. Use the newer controls to keep the table and detail drawer focused.| Control | How it helps |
|---|---|
| Agent filter | Search agents by name or ID, select multiple agents, and review only their calls. |
| Multi-status filter | Compare groups such as completed, failed, busy, and did-not-pick without running separate searches. |
| Hang Up Reason filter | Select one or more end_reason values, such as user disconnected, voicemail detected, invalid phone number, destination forbidden, insufficient balance, or system failure. |
| Duration filters | Enter minutes in the dashboard. DialNexa applies the filter in seconds behind the scenes. |
| Relative dates | Recent rows can show relative time labels while the exact timestamp remains available in detail context. |
| Detail drawer navigation | Use previous and next controls or keyboard navigation to move through calls without closing the drawer. |
| Resizable detail drawer | Resize the right-side detail panel when transcript, retry, or metadata review needs more room. |
Call Status Filters
Call History status filters use call log statuses. In-progress statuses show calls that are still waiting for provider or runtime updates. Final statuses are ready for outcome review and export.| Status | Final? | What it means in Call History |
|---|---|---|
created | No | The call log exists and is queued or prepared. |
initiated | No | Call setup has started. |
sent | No | The outbound request was sent to the provider. |
received | No | DialNexa received an inbound or provider event. |
completed | Yes | The call connected and ended. Review transcript, recording, summary, fields, and end_reason. |
did_not_pick | Yes | The recipient did not answer or voicemail was detected. |
busy | Yes | The line was busy or rejected as busy. |
no_answer | Yes | The provider returned no answer. |
failed | Yes | The call failed before a useful conversation completed. |
cancelled | Yes | The call was stopped before completion, often because a campaign was cancelled. |
retry_expired | Yes | Retry handling ended without a successful final result. |
Hang Up Reason Filters
Use the Hang Up Reason filter when status is too broad. It filters the storedend_reason value, so it is useful for separating user behavior from route, wallet, and provider problems.
| End reason | Typical investigation |
|---|---|
user_disconnected or agent_disconnected | Who ended the connected call. |
user_busy, user_did_not_pick_up, or user_unreachable | Recipient availability and retry policy. |
voicemail_detected | Voicemail detection and retry follow-up. |
invalid_phone_number or destination_forbidden | Recipient formatting, country enablement, and prefix rules. |
network_failure, system_failure, or system_at_capacity | Provider and platform reliability. |
insufficient_balance | Wallet recharge and billing readiness. |
unknown | Calls that need manual detail review. |
Batch-Aware Monitoring
Call History also supports campaign review.Batch id filter
Open logs for one batch campaign through the batch call id.
Live updates
Campaign views can refresh while the campaign status is running or active.
Status exports
Export completed, did-not-pick, or failed groups for follow-up.
Retry expansion
Expand retry rows to inspect attempt history.
Call History Confusions
A call disappeared after filtering
A call disappeared after filtering
Clear filters or search by exact call id.
Date range seems ignored
Date range seems ignored
Call id search intentionally bypasses date and other filters.
Campaign keeps refreshing
Campaign keeps refreshing
Live updating is enabled while the batch campaign is running or active.
Duration sort looks odd
Duration sort looks odd
Confirm whether you are sorting duration or created time.
Related Reading
Call Detail Page
Open one call.
Recipient Results
Review campaign rows.
Statuses
Understand status labels.