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Connecting DialNexa integrations creates an organization-level connection that workflows and eligible agent actions can use. Wati and Resend use credential-style setup. Workspace-enabled cloud providers can use hosted connection flows.
Saving a connection does not prove that its credentials and actions work. Validate it and run one low-risk test action before using it in production.

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Before You Begin

Confirm the provider is available in your workspace, collect the required credentials from an authorized account, and identify one low-risk action for validation.

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DialNexa Integration Connection Methods

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Manage An Existing Connection

Open the connected provider’s action menu to find Disconnect. Check which agents and workflows use the connection before removing it. After connecting or reconnecting, validate the connection and test an appropriate action before resuming dependent work.

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Provider Credential Requirements

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Connection Statuses

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Connect And Validate

1

Open Integrations

Choose the provider row, such as Wati or Resend.
2

Enter required credentials

Add the required provider fields. For Wati, use the API key and instance endpoint from the same account. For Resend, include the from email that should send messages.
3

Save the connection

Save credentials before wiring workflows or agent actions.
4

Validate

Confirm the provider accepts the connection. Validation failure is cheaper here than inside a live campaign.
5

Use one test action

Run a small workflow or action test and inspect invocation evidence.
6

Sync Wati templates when applicable

A Wati connection does not automatically make new templates selectable. Use Sync from Wati after connecting and after approved templates change.

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Connection Troubleshooting

Validate the connection and inspect invocation errors. The action may be missing required fields even when credentials are valid.
Hosted connection may not have completed, or validation may not have run after saving credentials.
Confirm the from email belongs to the connected Resend setup and is allowed to send.
Confirm the template exists and is approved in Wati, sync templates again, then verify the selected template and parameter order in the workflow.

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Verify The Integration Connection

Validate the connection, run one test action, and inspect the invocation result. A connected badge is not sufficient if the provider rejects the action or required fields are missing.

WhatsApp With Wati

Connect and send WhatsApp messages.

Email With Resend

Connect and send emails.

Using In Workflows

Use connected actions.

Integration Functions

Debug action execution.