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Outbound calls in DialNexa start from one of an agent’s outbound numbers, using a published version of that agent. An agent can have up to three outbound numbers; when it has more than one, choose the number for each call or batch. The call can be launched manually, through a batch campaign, workflow call node, or API request, depending on your setup.
If the recipient number is wrong, the agent can be perfect and still talk to nobody.

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Before You Begin

Confirm KYC and outbound readiness, available balance, a valid Plivo or SIP route, an agent with a published version and at least one outbound number, and a recipient who has agreed to receive the test call.

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Outbound Requirements

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Plivo Versus SIP For Outbound

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Place A Single Outbound Call

1

Choose the launch surface

Use Phone Numbers when validating a specific number, or agent testing when validating a draft or selected agent behavior.
2

Select country and enter digits

Enter numeric local digits and let the UI apply the country code.
3

Fill required variables

Use production-like values for caller name, amount, city, appointment time, plan, or any fields referenced by the prompt.
4

Make the call

Wait for initiation confirmation and avoid launching duplicates while the first request is pending.
5

Open Call History

Review status, end reason, transcript, recording, summary, extracted fields, transfer, and integration actions.

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Outbound Failure Patterns

Assign the agent as the number’s outbound agent in Phone Numbers, or attach the number from Phone numbers in the agent builder, before starting a call, batch, or workflow call node.
Check which published version the call or batch used. Draft changes do not automatically affect live calls.
Review status and retry strategy before changing the agent. A no-answer call is not a prompt bug.
Check dynamic variables and CSV columns. The model can only speak the data it receives.

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Verify The Outbound Call

Open Call History and confirm the direction, route, agent version, final status, end reason, transcript, and recording. A successful request is not enough if the call used the wrong version or produced an unusable conversation.

Phone Numbers

Assign outbound versions.

Batch Calls

Scale outbound calls to CSV lists.

SIP Trunking

Route through linked SIP credentials.

Testing Agents

Test a single agent version.