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Testing a DialNexa agent means placing a real call or realistic test call against the configuration that will receive traffic. The Agents list test action uses the latest published version, validates the recipient number by country, and creates a call record that should be reviewed in Call History. DialNexa Test Call modal showing country code, recipient number, dynamic variables, and call controls.
A ringing phone only proves that routing works. Review conversation behavior and Call History evidence before publishing to live traffic.

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Choose The Version For Testing DialNexa Agents

Check Live and Editing in the header before starting. Saving a draft does not change the phone-test version. If the editor detects unpublished prompt, greeting, or flow changes, Test via call can open the publishing flow first; review that action before proceeding. After publishing, confirm the live version and the resulting call record before concluding that a change fixed the behavior. When a browser call ends on the server, the test interface closes the active call state. Check the final hang-up reason in Call History; an agent-ended web call can be recorded as agent_disconnected.

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What Testing DialNexa Agents Checks

The dashboard checks basic readiness before starting a call.

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Run A Useful Agent Test

1

Publish the candidate version

Make sure the tested version is the one intended for traffic.
2

Use a real recipient format

Select the country and enter digits without decorative formatting.
3

Fill variables like production

Use realistic names, amounts, dates, cities, and transfer destinations.
4

Create awkward caller behavior

Interrupt, go silent, ask a question outside scope, and correct a wrong value.
5

Review Call History

Read transcript, recording, summary, extracted fields, transfer data, and status.

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What To Inspect After The Test

Do not stop at the success toast.

Transcript

Did the agent hear the caller correctly?

Recording

Did the voice, pace, interruption behavior, and audio quality sound right?

Post-call fields

Were the fields extracted with the right values and types?

Routing result

Did the call end, transfer, retry, or fail as expected?

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When A Test Fails

Publish a version before using the list-level test action.
Check selected country, country code, and digit length.
Check audio quality, language, and transcriber.
Check each field’s Prompt and whether the transcript contained the needed facts.

Call History

Find test call records.

Phone Numbers

Route live traffic.

Troubleshooting

Diagnose failed tests.

Web Call Testing Video

Watch how to test an agent in the browser.

Phone Call Testing Video

Watch how to test the real phone path.