The prompt tells the agent what to say. Settings decide what happens when the caller goes silent, asks for a booking, triggers a transfer, or leaves data behind.
Settings Areas
Each panel answers a different operational question.Functions
Speech Settings
Call Settings
Fallback Settings
Post-Call Analysis
Webhook
Settings And Version State
Many settings belong to the agent version, so version state matters.A Practical Settings Review
1
Start with functions
Remove actions the agent should not use and configure required tools.
2
Tune speech and call limits
Check response timing, audio cache, denoising, voicemail, silence, and max duration.
3
Fill fallback variables
Make sure every placeholder has a safe default.
4
Define post-call fields
Create fields that operations will actually use.
5
Enable webhooks if needed
Only enable events when a receiver endpoint and secret are ready.