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The Agents tab is where you manage the people your callers will speak to. Each agent contains the conversation behavior, language, model, voice, transcriber, functions, call settings, post-call fields, webhooks, and published version that live traffic can use. DialNexa Agents list showing folder filter, language filter, status filter, search, Import agent, Create agent, phone number, call type, status, and row actions. DialNexa Create Agent modal showing Single prompt agent and Conversational flow agent type choices.
Give each agent one clear job. Separate booking, support intake, and payment reminders unless callers genuinely need those tasks in one conversation.

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Start By Choosing The Agent Type

The most important early decision is the agent type. Choose Single Prompt for one focused objective, Conversational Flow for explicit node-based paths, and Speech to Speech for realtime voice calls where low turn latency matters.

Types Of Agents

Compare Single Prompt, Conversational Flow, and Speech to Speech before building.

Single Prompt Agents

Use one prompt for one clear call objective.

Speech To Speech Agents

Use OpenAI realtime or Gemini model paths where enabled.

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What The Agents List Owns

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Agent Builder

Agent Builder is the guided create path for a draft agent. Its Goal & Context, Call Playbook, and Personality steps collect your business brief and suggest an agent type that you can override. DialNexa then drafts the prompt, welcome message, post-call fields, dynamic variables, and technical profile for review. Use it when you want a strong first draft from structured answers. Start manually when you need a Conversational Flow Agent, exact compliance language, or a known production prompt.

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Row Actions

Test call

Starts a phone test using the latest published version. If no published version exists, publish before testing from the list.

Duplicate

Creates a copy so users can experiment without changing the original agent.

Export

Exports an agent configuration for reuse or backup.

Move

Moves the agent into a folder for use-case, customer, team, or environment organization.

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From Draft To Live Traffic

1

Create or import the agent

Choose a blank agent, a template, or an imported configuration.
2

Choose the conversation stack

Set voice, language, LLM model, transcriber, and voice model.
3

Write behavior

Add prompt, welcome behavior, variables, functions, and knowledge references where needed.
4

Connect useful actions

Add custom functions, dashboard integrations, workflow actions, or webhooks only when the call outcome needs them.
5

Set operational controls

Configure speech settings, call settings, post-call analysis, fallback behavior, and webhooks.
6

Publish a version

Published versions are what live routes should use.
7

Assign a route

Attach the version to a phone number, batch call, workflow call node, web call, or test call.

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Why A Test Call May Not Start

The list action looks for a published version first. Publish the draft before using row-level test call.
The modal validates country code and expected digit length. Remove formatting and check the selected country.
If the agent prompt or flow expects variables, provide test values so the call does not sound incomplete.
Conversational flow transfer destinations can require valid dynamic values before the test call starts.
KYC, wallet, or outbound readiness can block some outbound behavior. Follow the readiness prompt in the dashboard.

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What Not To Change From The List

The Agents list is for navigation and operations. Change detailed behavior inside the agent builder.

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Identify Agent Types In DialNexa

The Agents list includes an Agent type column: Single prompt, Conversational flow, Speech to Speech, or IVR. Use it to identify the agent before opening its editor. To compare completed calls by these types, use the Agent type filter in Call History. The following capture shows the matching types in Call History.
Call History filter showing the agent types used to distinguish dynamic agents from static IVR agents.

Types Of Agents

Choose the right agent structure before configuring the stack.

Agent Builder

Create a draft single prompt agent from a guided brief.

Languages Voices Models And Transcribers

Choose the conversation stack.

Single Prompt Agents

Use one prompt for one clear objective.

Conversational Flow Agents

Use explicit branching for scripted calls.

Speech To Speech Agents

Compare realtime model paths for latency-sensitive calls.

Testing Agents

Place safe test calls.

Dashboard Integrations

Connect agent outcomes to WhatsApp, email, workflows, and external systems.