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DialNexa calls are the live conversations created by agents, phone numbers, batch campaigns, workflows, web calls, or manual tests. A call combines a route, a published agent version, a recipient or caller, and a call log that stores the evidence afterward.

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Get Your First Call Working

New to calls? The fastest path from zero to a live conversation:
1

Get a number

Buy a number or link your own via SIP trunking. Outbound calling also requires KYC verification.
2

Point it at a published agent

Assign a published agent version to the number for inbound answering, or place a single outbound call.
3

Verify in Call History

Open Call History and confirm the status, transcript, and recording match what you expected.
A call is not complete when it rings. It is complete when you can explain what happened afterward.

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Call Entry Points

Different product surfaces create different kinds of call records.

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The Route Decides The Agent

Routing is the first thing to check when a call uses the wrong behavior.

Phone number assignment

Numbers can have inbound and outbound agent ids and version numbers.

Batch selected number

Batch Calls dial from one of the selected agent’s outbound numbers.

Workflow call node

Voice Call nodes require an active phone number with outbound agent configured.

Web call setup

Web calls create web-type records and can be terminated by API.

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Investigate A Call From Start To Finish

1

Find how it started

Check whether the call came from inbound, outbound, batch, workflow, web, or test.
2

Confirm the route

Open the number, batch, or workflow node that selected the agent version.
3

Open the call detail

Review status, recording, transcript, summary, extracted fields, transfer data, and audio cache.
4

Export or annotate if needed

Use exports for reporting and annotations for prompt improvement suggestions.

Phone Numbers

Understand route setup.

Call History

Review call records.

Call Detail Page

Inspect a single call.