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DialNexa agent webhooks let an agent participate in real-time event delivery. In the agent settings panel, users enable the webhook toggle for a saved agent and pick the destination webhook its call events are delivered to. This page covers the per-agent controls only; the workspace’s webhooks, secrets, and delivery behavior live in External Webhooks and Webhook Secrets. DialNexa agent settings Webhook panel showing the Enable Webhook toggle for a saved agent.
Agent webhook is the switch on the agent. External webhook is the address and verification setup. Both matter if you want events to arrive somewhere useful.

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Agent Webhook Behavior

The toggle and the destination picker update webhook state for the selected agent. An agent delivers to exactly one webhook at a time, and the same webhook can serve any number of agents.

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What Else Must Be Configured

Agent webhooks are only one part of event delivery.

External webhook URL

The workspace endpoint receives events and must use HTTPS.

Webhook secret

The receiver should verify events with the workspace webhook secret.

Delivery retries

Workspace webhook settings decide retry count and timeout.

Call evidence

Call History confirms what happened even if a receiver failed.

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Enable Agent Events Safely

1

Create the receiver first

Configure the external webhook endpoint and secret.
2

Save the agent

The agent must exist before the toggle can update webhook state.
3

Enable webhook and pick the destination

Turn on the agent-level webhook, then choose which of the workspace’s webhooks should receive this agent’s events.
4

Place a test call

Confirm the receiver sees the event and the destination webhook’s Delivery Ledger shows the same call.

External Webhooks

Configure the receiver endpoint.

Webhook Secrets

Verify events safely.

Webhook Failures

Debug delivery issues.