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The DialNexa call detail page is the review surface for one call. It can show playback controls, recording download, transcript copy, live and accurate transcript tabs, summary, status, duration, cost, custom extracted fields, transfer details, Audio Cache data, and annotations. DialNexa call detail page showing agent metadata, call ID, phone call route, duration, cost, recording controls, conversation analysis, summary, and transcription tabs.
Do not debug only from the summary. Summaries are useful. Recordings are witnesses.

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Before You Begin

Open a specific call from Call History and know what you are trying to explain: routing, conversation quality, outcome, transfer, retry, extracted field, or cost.

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DialNexa Call Detail Page Sections

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Transcript Tabs

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Useful Actions

Download recording

Download audio when available and allowed.

Copy transcript

Copy transcript text for review.

Annotate turn

Create prompt improvement notes from a specific transcript turn.

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Review One Call Thoroughly

1

Read status and duration

Check whether the call completed, failed, ended early, or hit voicemail.
2

Play the recording

Listen before judging prompt behavior.
3

Compare transcript and recording

Spot transcription errors, interruptions, overlap, noise, or silence.
4

Check extracted fields

Confirm structured outputs match what happened in the call. DateTime fields can be shown as readable dates and times while keeping ISO 8601 values for exports.
5

Open special tabs

Use Transfers and Audio Cache when those features were involved.

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Verify Your Call Review

Before closing the investigation, record the call id, agent version, route, final status, end reason, evidence supporting the conclusion, and the owner of any follow-up.

Transcripts And Recordings

Review audio and text.

Post-Call Results

Read extracted values.

Retries Transfers And Audio Cache

Inspect special call behavior.

Call Details Video

Watch how to review call evidence and conversational analysis.