Skip to main content
DialNexa monitoring is the evidence layer for every call. Call History and call detail pages show status, transcript, recording, summary, sentiment, duration, cost signals, extracted fields, retries, transfers, audio cache data, annotations, and exports. DialNexa Overview page showing recent calls, call metrics, weekly call volume, active agents, and credits.
If setup pages are the plan, monitoring is the receipt. Keep the receipt.

​
Monitoring Surfaces

Use the surface that matches the question.

​
Evidence Types

Every evidence type answers a different question.

Status

Did the call complete, fail, not pick, cancel, or expire?

Recording

What did the caller and agent sound like?

Transcript

What text did the system capture?

Post-call fields

What structured outcome was extracted?

​
A Good Debugging Order

1

Find the exact call

Use call id, batch id, date range, agent, status, or campaign filter.
2

Open detail

Read status, duration, summary, transcript, recording, and extracted fields.
3

Check related tabs

Open retries, transfers, or audio cache when relevant.
4

Trace back to setup

Open the agent version, phone number, batch, workflow, or integration that started the call.

Call History

Find calls.

Call Detail Page

Inspect one call.

Exporting Call Data

Report outcomes.