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DialNexa supported languages are selected on an agent version and should be reviewed with voice and transcriber compatibility. A language record has a name and code, and some language choices can expose language-specific settings such as Hinglish Map.
Language selection is the top of the stack, not the whole stack.

Supported Languages

LanguageCodeNotes
Englishen
Hindihi
Hinglish (Hindi-English)hi-enMixed Hindi-English calls; exposes Hinglish Map controls where available. See Multilingual And Hinglish Calls.
Bengalibn
Gujaratigu
Kannadakn
Malayalamml
Marathimr
Punjabipa
Tamilta
Telugute
Arabicar
Chinesezh
Dutchnl
Frenchfr
Germande
Indonesianid
Italianit
Japaneseja
Koreanko
Portuguesept
Russianru
Spanishes
Thaith
Turkishtr
Vietnamesevi
MultilingualmulLets the agent follow the caller across languages instead of locking to one.
Availability per agent depends on the selected voice, voice model, and transcriber - not every provider supports every language. The dashboard selectors only offer compatible combinations; see Languages, Voices, Models, And Transcribers.

Language Data

Language records are simple but important.
FieldMeaning
nameHuman-readable language name.
codeUnique language code used by the system.
voice compatibilityVoices can support specific language ids.
voice model compatibilityVoice models can be tied to supported languages.
transcriber compatibilityTranscribers should be tested with the selected language and caller accent.

Choose A Language

1

Pick the caller language

Use how callers actually speak, not how internal teams describe it.
2

Check voice support

Choose a voice that can speak the language naturally.
3

Check transcriber support

Test recognition with realistic caller audio.
4

Review special controls

For Hindi-English, review Hinglish Map where available.

Language Issues

Check prompt examples, language selector, and welcome message.
Try another transcriber and listen to recording quality.
Review voice and voice model options.

Languages Voices Models And Transcribers

Choose the stack.

Multilingual Calls

Handle mixed language.

Supported Transcribers

Review transcription options.