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WhatsApp with Wati in DialNexa lets workflows and eligible integration actions send WhatsApp messages through a connected Wati account. Use it for reminders, confirmations, follow-ups, and template-based messages after a call or workflow branch.
A WhatsApp template is only as useful as its parameters. Check the placeholders before the workflow checks them for you.

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Before You Begin

Connect and validate Wati, prepare a consented test number, and confirm any template is approved with the expected parameter count and broadcast name.

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DialNexa WhatsApp With Wati Actions

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Wati Fields Users Encounter

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When To Use Wati

Appointment reminder

Send a WhatsApp confirmation after a booking or reschedule call.

Payment or renewal nudge

Follow up after an outbound reminder campaign.

Support handoff

Send a summary or next-step message after support intake.

Workflow branch

Send different templates based on call outcome or lead status.

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Use Wati In A Workflow

1

Connect Wati

Enter the API key and validate the connection from Integrations.
2

Choose a workflow Application node

Select the Wati action that matches session or template sending.
3

Map recipient and content

Use lead variables or call attributes for phone number, template parameters, message body, and broadcast name.
4

Wire success and failure

Send successful leads forward and route failures to review or an alternate channel.
5

Test with one lead

Confirm Wati accepts the template and parameters before launching a large workflow.

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Wati Troubleshooting

Use the exact approved template name from Wati. Case, spelling, and approval status matter.
The template expects a specific number of parameters. Map every required value in the correct order.
Check uploaded lead variables, call attributes, and Application node mapping.
Reconnect or validate Wati from Integrations before rerunning the workflow.

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Verify The Wati Message

Send one session or template test. Confirm the phone number, template, parameters, and message content, then inspect the invocation result and provider message id.

Connecting Integrations

Set Wati credentials.

Using Integrations In Workflows

Send WhatsApp from workflows.

Lead Variables

Fill template parameters.

Integration Functions

Debug Wati action results.