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WhatsApp with Wati in DialNexa lets workflows send approved Wati templates through one organization-level connection. Use it for reminders, confirmations, and follow-ups after a call or workflow branch. DialNexa Connect Wati dialog showing the API key and Instance endpoint fields.
A WhatsApp template is only as useful as its parameters. Check the placeholders before the workflow checks them for you.

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Before You Begin

Collect the API key and instance endpoint from the Wati account’s API Docs page, prepare a consented test number, and confirm the template is approved with the expected parameters.

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DialNexa WhatsApp With Wati Actions

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Wati Fields Users Encounter

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When To Use Wati

Appointment reminder

Send a WhatsApp confirmation after a booking or reschedule call.

Payment or renewal nudge

Follow up after an outbound reminder campaign.

Support handoff

Send a summary or next-step message after support intake.

Workflow branch

Send different templates based on call outcome or lead status.

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Use Wati In A Workflow

1

Connect Wati

Open Integrations, select Configure on Wati, enter the API key and matching instance endpoint, then connect the organization-level account.
2

Sync approved templates

After Wati is connected, select Sync from Wati. The dashboard imports the approved templates available to that Wati account. Sync again after templates change in Wati.
3

Choose a Native Application node

Add an Application node to the workflow, select Native, then confirm WhatsApp (Wati). Wati is not listed in the Cloud integration picker.
4

Select the template

Search the synced template picker and select the exact approved template. A template with no parameters clears any values left from the previously selected template.
5

Map recipient and content

Map template parameters in order. The native Wati node sends to the workflow lead’s phone number.
6

Connect the continuation path

Native Wati uses one output path. Connect it to the next workflow step, then use lead history and invocation evidence to investigate provider failures.
7

Test with one lead

Confirm Wati accepts the template and parameters before launching a large workflow.

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Wati Troubleshooting

Sync templates from the Integrations page, then select the template from the workflow picker. Case, spelling, and approval status still matter in Wati.
The template expects a specific number of parameters. Map every required value in the correct order.
Check uploaded lead variables, call attributes, and Application node mapping.
Confirm the API key and instance endpoint come from the same Wati account, then reconnect before rerunning the workflow.
Confirm Wati is connected, return to Integrations, and select Sync from Wati. Templates must already exist and be approved in Wati.
This is expected. Workflow Wati templates use the Native adapter mode and appear as WhatsApp (Wati).

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Verify The Wati Message

Send one template test. Confirm the lead phone number, selected template, parameter order, and delivered message, then inspect the workflow lead history and provider result.

Connecting Integrations

Set Wati credentials.

Using Integrations In Workflows

Send WhatsApp from workflows.

Lead Variables

Fill template parameters.

Integration Functions

Debug Wati action results.