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Agent Setup is a tabbed configuration interface in the DialNexa dashboard. It organizes all agent settings into focused tabs, each responsible for a specific concern. It is separate from the main flow builder, which is where you design the conversational flow graph. Agent Setup handles everything else: identity, voice, LLM configuration, call behavior, inbound routing, analytics, and tools.

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Who Uses Agent Setup

  • Operators and product teams who manage deployed agents and need to adjust settings without touching the flow graph.
  • Developers configuring LLM parameters, tools, and integration settings.
  • QA and analytics teams configuring post-call analysis extraction fields and custom labels.
For building or editing the conversational flow itself, use the main flow builder accessed from the agent’s Builder tab.

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Tab Overview

Agent Tab

Core identity settings: agent name, type, language, voice, model selection, and prompt quick access. See Agent Tab.

Engine Tab

LLM and transcriber deep settings: temperature, fallback model, response eagerness, and predictive preprocessing. See Engine Tab.

Audio Tab

Voice output settings: voice model, speed, stability, volume, audio cache, and denoising. See Audio Tab.

Call Tab

Call behavior: voicemail detection, silence timeout, max call duration, and transfer settings. See Call Tab.

Inbound Tab

Inbound-specific settings: greeting behavior for inbound callers and phone number assignments for inbound routing. See Inbound Tab.

LLM Tab

LLM-specific settings: model selection, context window behavior, and tool/function access controls. See LLM Tab.

Analytics Tab

Post-call analysis configuration: extraction fields, sentiment analysis, and custom label definitions. See Analytics Tab.

Tools Tab

Functions and integrations attached to the agent: add, remove, enable, disable, and view attached tools. See Tools Tab.

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How Agent Setup Relates to the Flow Builder

ConcernWhere Configured
Conversational flow logicFlow Builder
Voice and audio settingsAgent Setup > Audio Tab
LLM behavior and temperatureAgent Setup > Engine Tab / LLM Tab
Phone number assignmentsAgent Setup > Inbound Tab
Post-call analysisAgent Setup > Analytics Tab
Tools and integrationsAgent Setup > Tools Tab
Call duration and timeoutsAgent Setup > Call Tab
Agent name and languageAgent Setup > Agent Tab
Changes made in Agent Setup take effect when you publish a new version. Draft changes are visible in testing (LLM Playground, Test Console) but not on live calls until published.

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Open Agent Setup

  1. Navigate to your agent in the DialNexa dashboard.
  2. Click Setup in the agent detail view, or select the relevant tab from the tab bar at the top of the agent detail page.

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Versioning

Agent Setup settings are versioned along with the agent. When you publish a new version, all current Agent Setup settings are captured in that version. Rolling back to a previous version restores the settings from that version across all tabs.