When KYC Is Required
KYC verification is mandatory in the following situations:Indian phone number provisioning
Purchasing or porting 10-digit Indian mobile numbers, 1800 toll-free numbers, or other regulated Indian numbers. TRAI requires operator-verified business identity for all number provisioning.
DLT registration
Registering your business as a principal entity on the TRAI DLT platform for commercial calling. KYC must be completed before DLT registration can proceed.
High-volume outbound campaigns
Accounts that exceed a certain call volume threshold (typically 500+ calls per day) require KYC before high-volume calling is enabled.
Enterprise sub-accounts
Creating sub-accounts for clients or resellers may require parent-account KYC verification.
KYC is not required for using the platform with web calls, for international numbers, or for low-volume testing and development. You can build and test agents fully without completing KYC.
What Documents Are Required
KYC documents are verified at both the individual (authorized representative) and business entity level.For the Authorized Representative (Individual)
You must provide one government-issued photo identity document:- Aadhaar Card (front and back)
- PAN Card
- Passport (bio page)
- Driving License
- Voter ID
For the Business Entity
You must provide documents that prove your business’s legal existence and registration:| Business type | Required documents |
|---|---|
| Sole proprietorship | GST registration certificate OR business trade license |
| Private limited company | Certificate of Incorporation + GST certificate |
| LLP | LLP incorporation certificate + GST certificate |
| Partnership firm | Partnership deed + GST certificate |
| NGO / Trust / Society | Registration certificate (relevant act) |
| Government entity | Official government authorization letter |
Additional Documents (if applicable)
- GST Certificate: Required for all business accounts billing in India
- MSME Certificate: Optional, but required if you want to avail MSME-specific pricing
- DLT Principal Entity Certificate: Required specifically for DLT-registered accounts (obtained from the DLT portal after registration)
Submitting Your KYC
Go to KYC settings
Navigate to Settings → Account → KYC Verification. The page shows your current verification status and what documents are outstanding.
Enter business information
Fill in your business name (exactly as registered), business address, GSTIN (if applicable), and the name of the authorized representative completing the KYC.
Upload individual identity documents
Upload the chosen government ID. Both front and back are required for Aadhaar. All documents must be clearly legible - blurry or cropped scans will be rejected.
Upload business entity documents
Upload the required business registration documents for your entity type. Multi-page documents (e.g., partnership deeds) can be uploaded as PDF.
Verification Timeline
| Stage | Typical timeline |
|---|---|
| Document receipt confirmed | Immediate |
| Initial review | 1-2 business days |
| Clarification requests (if needed) | Notified by email within 2 business days |
| Final approval | 3-5 business days from complete submission |
| Expedited review (Enterprise accounts) | 24-48 hours |
After Verification Is Approved
Once your KYC is approved:- Your account status changes to KYC Verified (visible in Settings → Account)
- You can immediately purchase and configure regulated Indian phone numbers
- High-volume campaign limits are unlocked (you may still need to request a concurrency increase separately)
- DLT registration can proceed
- Your Truecaller verification application (if submitted) will be processed
If Your KYC Is Rejected
KYC submissions can be rejected if:- Documents are expired (check validity dates on IDs and registration certificates)
- The document is not from an accepted category
- The business name on the document does not match the name entered in the form
- The image quality is too poor to verify
Data Handling for KYC Documents
KYC documents are sensitive. DialNexa handles them as follows:- Documents are encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access is restricted to the compliance team
- Documents are not used for any purpose other than identity verification
- After verification, originals are deleted and only the verification outcome is retained
- For India-region accounts, KYC data is stored within India
Related Pages
- Compliance Requirements - TRAI and DLT regulatory context
- Regulated Phone Numbers - what regulated numbers require
- Privacy - data retention and deletion