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DialNexa voicemail detection controls what happens when an outbound call reaches voicemail instead of a person. The call settings panel supports voicemail detection, hangup behavior, and voicemail messages that can include dynamic variables. DialNexa Call Settings panel showing Voicemail Detection options, ambient noise, silence timeout, and maximum call duration.
Voicemail can be a valid campaign outcome. Decide whether the agent should leave a message, retry later, or stop before launch.

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Before You Begin

Decide whether voicemail should receive a message, route to a retry, or end without a message. Prepare a short approved voicemail message and test recipient numbers with known voicemail behavior.

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What Voicemail Detection Supports

DialNexa voicemail detection recognizes some automated call paths and applies your hangup or leave-message settings. It does not treat every device that can record a message the same way.
If a call reaches an answering machine, DialNexa may not classify it as voicemail. Test numbers from your target list before you launch a batch campaign.

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Voicemail Options

Voicemail behavior is configured per agent version.

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Prepare Voicemail For A Campaign

1

Decide whether voicemail is useful

For some reminders, leaving a short message is useful. For other use cases, hanging up is cleaner.
2

Keep the message short

Voicemail should identify the reason for the call without sounding like a full script.
3

Check variables

Add fallback values for every placeholder used in the voicemail message.
4

Test with a voicemail inbox

Confirm the message sounds natural when recorded.

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Voicemail Problems

Add or fix the default dynamic variable.
Move details into follow-up channels and keep voicemail concise.
Check hangup versus leave-message selection before batch launch.

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Verify Voicemail Handling

Test both a live answer and a voicemail answer. Confirm the correct path runs, the stored status and end reason are expected, and any message is complete, accurate, and free of unresolved variables.

Call Settings

Configure voicemail behavior.

Dynamic Variables

Use safe placeholders.

Batch Calls

Plan campaign behavior.