Call History Filters And Exports Video Tutorial - DialNexa Documentation

The Call History filters and exports video tutorial shows how to narrow call records and export the results that match the selected criteria.

Before You Begin

Identify the date range, agent, call or batch identifiers, statuses, and other fields that define the calls you need to review.

Watch The Call History Filters And Exports Video Tutorial

This video runs for 4 minutes and 40 seconds.

Verify The Filtered Export

Confirm the visible rows match the intended scope, export the results, and compare a sample of exported records with the corresponding Call History rows.

22. Call Details And AnalysisWatch the call details and conversational analysis video tutorial to review DialNexa recordings, transcripts, outcomes, and extracted results.