Call Details And Conversational Analysis Video Tutorial - DialNexa Documentation

The call details and conversational analysis video tutorial shows how to move from a Call History row to the evidence captured for one conversation.

Before You Begin

Choose a completed test call and note the expected agent version, caller path, outcome, and post-call fields before opening its details.

Watch The Call Details And Conversational Analysis Video Tutorial

This video runs for 2 minutes and 52 seconds.

Verify The Call Evidence

Compare the status, recording, transcript, summary, extracted fields, and end reason with what happened during the test conversation.

21. Call History FiltersWatch the Call History filters and exports video tutorial to find a precise DialNexa call set and download matching results.