Set Up Text Post-Call Analysis Video Tutorial - DialNexa Documentation

The set up text post-call analysis video tutorial shows how to configure a text field that is generated after a DialNexa call. Post-call analysis is also called PCA in the dashboard and video playlist.

Before You Begin

Choose one text result that can be described precisely, such as a short outcome summary or a caller-provided value. Define what should be returned when the conversation does not contain the answer.

Watch The Text Post-Call Analysis Video Tutorial

This video runs for 4 minutes and 20 seconds.

Verify The Text Field

Run calls where the answer is present, missing, and ambiguous. Confirm that the field follows its description and does not invent unsupported details.

19. PCA Selector And BooleanWatch the set up selector and boolean post-call analysis video tutorial and create constrained results for DialNexa call outcomes.