Call Center Scheduling: A Strategic Guide for CXOs
An Indian call centre agent may handle up to 180 customers a day, work 48 to 54 hours a week, and operate at an occupational… Continue reading Call Center Scheduling: A Strategic Guide for CXOs
The Utilization Formula in BPO: A CXO’s Guide to Profitability
The utilization formula in BPO is more than just a calculation; it’s a direct measure of your operational efficiency and a key driver of profitability…. Continue reading The Utilization Formula in BPO: A CXO’s Guide to Profitability
The CXO Guide to the BPO Attrition Formula
At its core, the BPO attrition formula is straightforward: it’s the percentage of employees who leave your organization over a specific period. But for a… Continue reading The CXO Guide to the BPO Attrition Formula