How a Second Brain Learns to Improve the Company and Itself
Two independent gap detectors, a nightly digest, cost as a behavioural signal, and an honest audit of which feedback loops actually close…
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The DialNexa blog
Building India’s Voice AI in public
Deep technical write-ups, product notes and field lessons from the team building conversational voice infrastructure.
Engineering
All engineering articles
From the DialNexa engineering team
Long-form deep dives on voice AI architecture, latency and telephony infrastructure. New article every week.
The Production Engineering Behind an Agent That Never Just Stops
Detached runs, Redis session locks with database fallback, SSE replay buffers, repairing unpaired tool calls after a restart, protocol-safe compaction, and timezone-correct…
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How to Give AI Agency Without Giving It Reckless Power
Six rungs of agent agency, capability checks re-run at dispatch, mandatory coding plan approval with repository grounding, and why there is deliberately…
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Latest
Fresh from the team
Eleven Lab Alternative: Top 10 Options for 2026
You're probably in the same position many CXOs face right now. Your team likes ElevenLabs for demos, but the moment a workflow has to handle live calls, multilingual customers, audit trails, and real revenue…
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8 Service Desk Interview Questions and Answers for CXOs
Bad service desk hires can cost far more than a messy queue, they can stall customer work, weaken internal trust, and force…
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Floor Supervisor Duties and Responsibilities: Guide
The floor supervisor sits where plans turn into service, and that is why weak supervision shows up first as missed breaks, late…
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Cash Management Services CMS: A 2026 CXO Strategy Guide
India's cash management services CMS market is still tied to a massive cash economy, and CMS Info Systems says it handles close…
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Learning Agent in AI: A Strategic Guide for Business Leaders
You're probably staring at a live operation that looks “automated” on paper, but still leaks money in the same places every week.…
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AI Phone Receptionist Guide for Indian CXOs in 2026
Only 37.8% of incoming calls to small businesses are answered by a live person, and a small business can lose about $126,000…
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What Is Conversation Intelligence and Why It Matters in 2026
Conversation intelligence is software that captures, transcribes, and turns every customer conversation into actionable signals and next-best actions in real time. Table…
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8 Poor Customer Service Examples & Their Costly Lessons
The Multibillion-Dollar Cost of a Bad Customer Experience. A single poor customer service interaction can trigger churn, complaint escalation, and reputational drag…
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KPI for Sales: A Director’s Blueprint for 2026
A CRM full of 20 to 49 tiles still leaves leaders asking the same question at the weekly review, are we going…
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