The 30-Millisecond Judge: Training a Small Model to Decide When Our Voice Agent Is Allowed to Cheat
Three matchers in, we learned the real lessons the hard way: cosine similarity that couldn't tell "yeah" from "nah", a base model…
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The DialNexa blog
Building India’s Voice AI in public
Deep technical write-ups, product notes and field lessons from the team building conversational voice infrastructure.
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From the DialNexa engineering team
Long-form deep dives on voice AI architecture, latency and telephony infrastructure. New article every week.
How a Second Brain Learns to Improve the Company and Itself
Two independent gap detectors, a nightly digest, cost as a behavioural signal, and an honest audit of which feedback loops actually close…
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The Production Engineering Behind an Agent That Never Just Stops
Detached runs, Redis session locks with database fallback, SSE replay buffers, repairing unpaired tool calls after a restart, protocol-safe compaction, and timezone-correct…
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Latest
Fresh from the team
AI Call Assistant for Business: A 2026 CXO Playbook
A missed call is not a customer-service nuisance, it's a revenue event. In India, that matters more than most CX teams admit, because a widely cited 2026 industry analysis found that 62% of incoming…
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Voice AI Customer Service: A CXO’s Guide to Scaling Support
74% of consumers now expect 24/7 service because of AI CloudTalk's roundup of AI voice agent statistics surfaces a shift that Indian…
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LiveKit vs Pipecat: The 2026 CXO Decision Guide
You're six weeks from rollout, the board wants a voice-AI launch date, and two partners are pushing different answers. One says LiveKit…
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Vapi Pricing 2026: A CXO’s Guide to Total Cost of Ownership
Vapi pricing starts at $0.05 per minute, but a production-ready deployment usually lands much higher, often around $0.25 to $0.33 per minute…
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1800 Number in India: The CXO Guide to Toll-Free Voice
You're probably sitting on the same problem a lot of Indian CXOs are sitting on right now. Leads are coming in on…
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Exotel Alternatives: A CXO Decision Framework for 2026
You're probably in a familiar spot right now, comparing a system that already handles calls, routing, and a bit of automation against…
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Eleven Lab Alternative: Top 10 Options for 2026
You're probably in the same position many CXOs face right now. Your team likes ElevenLabs for demos, but the moment a workflow…
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8 Service Desk Interview Questions and Answers for CXOs
Bad service desk hires can cost far more than a messy queue, they can stall customer work, weaken internal trust, and force…
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Floor Supervisor Duties and Responsibilities: Guide
The floor supervisor sits where plans turn into service, and that is why weak supervision shows up first as missed breaks, late…
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