How a Second Brain Learns to Improve the Company and Itself
Two independent gap detectors, a nightly digest, cost as a behavioural signal, and an honest audit of which feedback loops actually close…
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The DialNexa blog
Building India’s Voice AI in public
Deep technical write-ups, product notes and field lessons from the team building conversational voice infrastructure.
Engineering
All engineering articles
From the DialNexa engineering team
Long-form deep dives on voice AI architecture, latency and telephony infrastructure. New article every week.
The Production Engineering Behind an Agent That Never Just Stops
Detached runs, Redis session locks with database fallback, SSE replay buffers, repairing unpaired tool calls after a restart, protocol-safe compaction, and timezone-correct…
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How to Give AI Agency Without Giving It Reckless Power
Six rungs of agent agency, capability checks re-run at dispatch, mandatory coding plan approval with repository grounding, and why there is deliberately…
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Latest
Fresh from the team
1800 Number in India: The CXO Guide to Toll-Free Voice
You're probably sitting on the same problem a lot of Indian CXOs are sitting on right now. Leads are coming in on mobile, customers want answers in Hindi, English, or a regional language, and…
Read articleThe 30-Millisecond Judge: Training a Small Model to Decide When Our Voice Agent Is Allowed to Cheat
Three matchers in, we learned the real lessons the hard way: cosine similarity that couldn't tell "yeah" from "nah", a base model…
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Exotel Alternatives: A CXO Decision Framework for 2026
You're probably in a familiar spot right now, comparing a system that already handles calls, routing, and a bit of automation against…
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Eleven Lab Alternative: Top 10 Options for 2026
You're probably in the same position many CXOs face right now. Your team likes ElevenLabs for demos, but the moment a workflow…
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8 Service Desk Interview Questions and Answers for CXOs
Bad service desk hires can cost far more than a messy queue, they can stall customer work, weaken internal trust, and force…
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Floor Supervisor Duties and Responsibilities: Guide
The floor supervisor sits where plans turn into service, and that is why weak supervision shows up first as missed breaks, late…
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Cash Management Services CMS: A 2026 CXO Strategy Guide
India's cash management services CMS market is still tied to a massive cash economy, and CMS Info Systems says it handles close…
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Learning Agent in AI: A Strategic Guide for Business Leaders
You're probably staring at a live operation that looks “automated” on paper, but still leaks money in the same places every week.…
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AI Phone Receptionist Guide for Indian CXOs in 2026
Only 37.8% of incoming calls to small businesses are answered by a live person, and a small business can lose about $126,000…
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