Topic

operational excellence

What is quality analyst in bpo: A Clear Guide to Its Value

Aditya Kamat

In a Business Process Outsourcing (BPO) setup, a Quality Analyst is the person on the ground responsible for listening to, reviewing, and evaluating customer conversations…. Continue reading What is quality analyst in bpo: A Clear Guide to Its Value

A CXO Guide to BPO Quality Parameters for Operational Excellence

Aditya Kamat

At their core, BPO quality parameters are the strategic yardsticks executives use to measure the performance and ROI of an outsourced operation. These are the… Continue reading A CXO Guide to BPO Quality Parameters for Operational Excellence