Topic

banking technology

AI Banking Assistant Guide: Boost CX & Cut Costs for CXOs

Aditya Kamat

The most important number in conversational banking isn't a chatbot containment metric. It's the scale of capital moving into the category. The global artificial intelligence… Continue reading AI Banking Assistant Guide: Boost CX & Cut Costs for CXOs

IVR Services in Bank: A CXO’s Guide to AI-Powered CX

Aditya Kamat

Indian banks no longer have the luxury of treating IVR as a low-priority telephony layer. By 2022, IVR handled 25% of India’s 1.2 billion annual… Continue reading IVR Services in Bank: A CXO’s Guide to AI-Powered CX