Topic

aviation CX

What Is Customer Service in Aviation Industry?

Aditya Kamat

Customer service in aviation isn’t a soft metric. It’s a profit lever. A study of Indian carriers found a 97% correlation between satisfaction and loyalty,… Continue reading What Is Customer Service in Aviation Industry?

Elevating Airport Customer Service: A CXO’s Guide to Driving Revenue and Reputation

Aditya Kamat

For years, airport customer service was viewed as a necessary expense—an operational line item to be managed, not a strategic asset to be cultivated. That… Continue reading Elevating Airport Customer Service: A CXO’s Guide to Driving Revenue and Reputation