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The Razorpay voice AI integration helps Indian businesses handle payment questions without asking callers to share sensitive payment credentials. Use it to look up an approved payment or invoice status, send a trusted payment link, and route disputes or refunds to a person.
A catalog page describes a possible workflow. It does not confirm that a native Razorpay connector is enabled in your workspace. Check Integrations in the DialNexa dashboard first. If Razorpay is not listed, use a custom function, agent webhook, or external automation service.

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When to use the Razorpay voice AI integration

Use Razorpay when:
  • Customers call about UPI, card, netbanking, payment-link, or invoice status.
  • Collections teams need a safe way to send a fresh payment link after a call.
  • Failed or pending payments should create a traceable follow-up.
  • Refunds, disputes, and suspicious payments must reach a trained person.
Best first workflow: Verify the customer using your own account data, read the status of one known payment or invoice, and send an official payment link when money is still due.

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Before you begin

Prepare the following:
  • A published DialNexa agent that has already passed a basic test call.
  • Access to the DialNexa workspace Integrations page.
  • A Razorpay account with permission to read or update the required records.
  • One test record that does not affect a live customer.
  • A list of actions that can run automatically and actions that require human review.

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Choose how to connect Razorpay

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Build the Razorpay voice AI workflow

  1. Define the exact event that starts the action, such as a confirmed booking, qualified lead, support escalation, or completed call.
  2. Choose the connection method from the table above.
  3. Map caller identity, the DialNexa call ID, the verified outcome, and the destination record ID.
  4. Add a condition so uncertain, sensitive, destructive, or high-value changes go to a human-owned queue.
  5. Store the destination record URL or ID with the call result so your team can trace the handoff.
  6. Test success, no-match, duplicate, permission-error, and timeout cases before using live traffic.

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Data to map between DialNexa and Razorpay

  • Internal customer or order ID plus the matching Razorpay customer, payment, invoice, or payment-link ID
  • Amount, currency, payment status, created time, and safe failure reason
  • Call ID, verification result, caller request, summary, and follow-up owner
  • Payment-link expiry and delivery channel when a new link is sent

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High-value Razorpay voice AI workflows

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Verify the Razorpay integration

Run a test call and confirm that:
  1. The payment, invoice, or link belongs to the verified internal customer or order.
  2. The agent reads only safe status fields and never requests an OTP, PIN, CVV, or card number.
  3. A sent payment link has the correct amount, recipient, expiry, and trusted domain.
  4. The DialNexa call ID prevents duplicate links or follow-up actions.
  5. Failed, disputed, suspicious, and refund requests create a visible human-owned task.

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Troubleshoot Razorpay integration issues