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The Klaviyo voice AI integration turns verified ecommerce call outcomes into profile fields or events that can guide follow-up. Send structured business facts, not raw transcripts, and keep marketing consent separate from call intent.
A catalog page describes a possible workflow. It does not confirm that a native Klaviyo connector is enabled in your workspace. Check Integrations in the DialNexa dashboard first. If Klaviyo is not listed, use a custom function, agent webhook, or external automation service.

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When to use the Klaviyo voice AI integration

Use Klaviyo when:
  • Ecommerce marketing uses Klaviyo profiles, events, segments, and flows.
  • The call confirms an order concern, product interest, preference, or support outcome.
  • One custom event has a documented schema and purpose.
  • Flow entry and exit rules prevent irrelevant messages after the call.
Best first workflow: Send one Voice Call Completed event with the call ID, verified outcome, order reference, and next step, then use a tightly scoped flow for the relevant outcome.

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Before you begin

Prepare the following:
  • A published DialNexa agent that has already passed a basic test call.
  • Access to the DialNexa workspace Integrations page.
  • A Klaviyo account with permission to read or update the required records.
  • One test record that does not affect a live customer.
  • A list of actions that can run automatically and actions that require human review.

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Choose how to connect Klaviyo

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Build the Klaviyo voice AI workflow

  1. Define the exact event that starts the action, such as a confirmed booking, qualified lead, support escalation, or completed call.
  2. Choose the connection method from the table above.
  3. Map caller identity, the DialNexa call ID, the verified outcome, and the destination record ID.
  4. Add a condition so uncertain, sensitive, destructive, or high-value changes go to a human-owned queue.
  5. Store the destination record URL or ID with the call result so your team can trace the handoff.
  6. Test success, no-match, duplicate, permission-error, and timeout cases before using live traffic.

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Data to map between DialNexa and Klaviyo

  • DialNexa call ID, call direction, status, and final outcome
  • Caller name, phone number, email, and matched customer or account ID
  • Structured fields collected during the call, including consent where required
  • Short operational summary, requested next step, owner, and due date
  • Transcript or recording link only when your privacy policy allows it
  • Klaviyo record ID, record URL, update timestamp, and integration result

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High-value Klaviyo voice AI workflows

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Verify the Klaviyo integration

Run a test call and confirm that:
  1. The verified customer matches the intended Klaviyo profile.
  2. The custom event name and properties follow the documented schema.
  3. No transcript, unnecessary personal data, or unsupported inference is sent.
  4. The call ID serves as the event’s duplicate-protection key.
  5. Flow entry, suppression, consent, and failed-event behavior match the test plan.

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Troubleshoot Klaviyo integration issues