Call Logs
Get Retry History
deprecated
View every retry attempt for a call placed under a campaign with auto-retry enabled, including outcome per attempt.
GET
Get retry call logs for a parent call ID
Returns the complete retry history for a single call. When a campaign is configured with retry logic, calls that fail or are not answered are automatically redialled after a configured interval. This endpoint returns every dial attempt linked to the parent call, the attempt number, the outcome (
completed, no-answer, busy, failed), the duration, and the timestamp of each attempt, so you can reconstruct exactly what happened before the lead was reached (or finally written off).
When to use this
- Why didn’t we reach this lead?: inspect the retry history to see whether the lead was repeatedly busy, never answered, or only failed on the first attempt.
- Tuning retry policy: if many leads reach the maximum retry count without ever being answered, consider extending the interval or shifting it to a different time of day. See Auto-retry.
- Compliance review: produce a per-call dial log to demonstrate the number of contact attempts made.
- Cost attribution: confirm how many billable minutes a difficult-to-reach lead consumed across attempts.
Path parameters
Errors
404 Not Foundis returned when the call does not exist.403 Forbiddenis returned when the API key cannot read call data on this workspace.
Related endpoints
- Get Call Log: final outcome of the parent call.
- Get Call Details: full transcript of the connected attempt.
- Auto-retry: how retry intervals and max attempts are configured.
- Concurrency and limits: how retries interact with concurrency caps.
Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Headers
Encrypted ID of the organization
Path Parameters
Response
Return retry call logs for the specified parent call
Get retry call logs for a parent call ID