Call Logs
Get Call Details
deprecated
Fetch the complete call record including transcript, recording URL, and extracted analysis data.
GET
Get specific fields for a call log (recording_url, transcript, summary, notes)
Returns the full detail view for a completed call. This is the richest response in the Calls API, and includes:
- Transcript: A full text transcript of the conversation, speaker-labeled.
- Recording URL: A link to the audio recording (if enabled).
- Post-call analysis: Any custom fields your agent extracted from the transcript (e.g., sentiment, intent, CSAT score, whether an appointment was booked).
- Timeline events: Key moments in the call such as when the agent spoke, when the caller interrupted, and when tools were invoked.
When to use this
Use this endpoint when you need to display a call’s full transcript in your dashboard, push extracted data to your CRM, or audit an agent’s behavior on a specific call. For bulk analytics, use List Call Logs with filters rather than fetching details for each call individually.Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Headers
RSA encrypted organization ID (base64 format)
Example:
"BASE64_ENCRYPTED_ORG_ID_HERE"
Path Parameters
Query Parameters
Comma-separated list of fields to retrieve
Response
Requested call log fields returned successfully
Get specific fields for a call log (recording_url, transcript, summary, notes)