Platform
Everything you need.
Built for enterprise scale.
DialNexa brings calling, agent building, analytics, integrations, and developer tooling into one voice AI platform. Launch quickly, operate with more control, and scale without stitching together multiple vendors.
Start building with ₹1000 in free credits, no credit card required
Calling & Campaigns
DialNexa ran our entire EMI reminder campaign. 200,000 calls. overnight while we slept.
1,000+ calls/min10,000+ concurrentNo concurrency cap
Hero featureZero wait time
Inbound Calling
Answer incoming calls 24/7 with zero wait time - your AI agent is always available.
1,000+
calls per minute
10K+
concurrent calls
35%
fewer failed deliveries
24/7
availability
Outbound Calling
Initiate calls to any list - customers, leads, patients - at any scale.
Higher answer rates
Bulk / Batch Campaigns
Launch 1,000+ calls per minute for time-sensitive campaigns like payment reminders or flash sales.
1,000+ calls/min
Concurrent Calls
No cap on simultaneous calls - handle a nationwide campaign without queuing or delays.
No concurrency cap
Scheduled Campaigns
Set campaigns to run at optimal times with built-in timezone logic - no manual oversight needed.
Timezone-aware logic
Beta
Branded Caller ID
Display your brand name and custom number - improving answer rates and trust.
Higher answer rates
Local Number Provisioning
Get local phone numbers across India and globally - so calls feel familiar to recipients.
Numbers across India
SIP Trunking / BYOT
Bring your own telephony provider - connect via SIP trunking with full flexibility.
Full SIP flexibility
Beta
Web Call
Embed a voice agent directly on your website - visitors call your AI instantly, no phone needed.
No phone needed
Beta
WhatsApp voice Calling
Reach customers on WhatsApp with voice - where they're already active.
Meet users where they are
Call Retry / Smart Redial
Automatically retry unanswered calls at optimal intervals - maximising contact rates.
Maximises contact rates
Agent Intelligence
The agent handled our most complex loan queries without missing a beat. I couldn't tell it apart from our best rep.
Sub-300ms latency15+ min contextHallucination prevention
Hero featureIntent + context aware
Natural Language Understanding
Understands intent, context, and nuance - not just keywords. Handles complex queries naturally.
<300ms
P50 response latency
15+
min context retention
22
Indian languages
0
hallucinations by design
Interruption Handling
Agent doesn't freeze when a customer speaks mid-sentence - handles overlapping speech gracefully.
Graceful overlap handling
Sub-300ms Response Latency
Speech-native architecture delivers responses under 300ms - indistinguishable from a human pace.
<300ms P50 latency
Context Retention
Remembers everything said across a 15+ minute call - no need for customers to repeat themselves.
15+ min call memory
Real-Time Sentiment Detection
Detects frustration, satisfaction, and urgency in real time - adapting tone accordingly.
Live tone adaptation
Emotion-Aware Responses
Agent adjusts warmth, pace, and empathy based on detected customer emotion during the call.
Higher CSAT scores
Code-Switching
Seamlessly switches between Hindi and English mid-call - matching how Indians actually speak.
Hindi ↔ English mid-call
Hallucination Prevention
Built-in guardrails prevent the agent from making up information - every response is grounded.
Grounded responses only
Agent Builder
We had a working loan reminder agent in production the same day we signed up. no engineering involvement.
No-code builderIndustry templatesLive API tool calling
Hero featureNo engineering needed
No-Code Flow Builder
Drag-and-drop conversation builder - design complex call flows without writing a single line of code.
0
lines of code to deploy
Hours
not weeks, to launch
Live
API calls mid-call
100%
fallback coverage
Industry Templates
Pre-built flows for BFSI, Healthcare, E-Commerce and more - go live in hours, not weeks.
Go live in hours
Knowledge Base Upload
Upload PDFs, URLs, FAQs, and SOPs - your agent answers from your actual documentation.
PDFs, URLs, FAQs
Auto-Sync Knowledge Base
Automatically keeps the agent's knowledge updated from your website - always current.
Always up to date
Dynamic Variables
Personalise every call with live CRM data - names, balances, order IDs, and more injected at runtime.
Live CRM data injected
Tool Calling
Agent calls your APIs live during a call - checking stock, booking appointments, processing payments.
Live API calls mid-call
Human-in-the-Loop Transfer
Escalate to a human agent in real time with full transcript and context passed instantly.
Full context passed over
Fallback Handling
Define exactly what the agent does when it doesn't know - graceful, on-brand recovery every time.
On-brand recovery
Multi-Turn Conversations
Handle long, complex back-and-forth dialogues - not just simple command-response patterns.
Complex dialogues supported
Conditional Branching
Build flows that adapt based on what the customer says - dynamic, not linear.
Dynamic, not linear
Custom Pronunciation
Teach the agent how to say brand names, product names, and regional terms correctly.
Brand names said right
Languages & Voices
Our Tamil-speaking customers finally felt heard. Answer rates went up, escalations went down.
70+ languages22 Indian languagesVoice cloning
Hero featureGlobal + Indian coverage
70+ Languages
Full multilingual support - from English and Hindi to French, Arabic, Mandarin, and beyond.
70+
global languages
22
Indian languages
100%
accent-aware
Custom
voice cloning
Indian Language Depth
Hindi, Hinglish, Tamil, Telugu, Kannada, Marathi, Bengali, Malayalam, Gujarati, Punjabi, Odia, Assamese, Bhojpuri.
22 Indian languages
Voice Cloning
Clone your brand's existing voice - maintain consistency across every customer touchpoint.
Consistent brand voice
Custom voice Library
Choose from a curated library of voices - different accents, genders, ages, and tones.
Varied accents & tones
Adjustable Pace & Emotion
Control speaking pace, emotional warmth, and energy level - tuned per campaign or use case.
Per-campaign tuning
Gender Selection
Select male, female, or neutral voices - matched to your brand persona.
Matches brand persona
Analytics & Intelligence
We replaced our QA team's manual call review process with DialNexa analytics. coverage went from 5% to 100%.
100% call coverageAuto-transcriptsReal ROI reporting
Hero feature100% calls stored
Call Recordings
Every call stored and searchable - full audio archive for QA, compliance, and training.
100%
calls recorded
Auto
transcripts per call
Real-time
sentiment analysis
Custom
dashboard builder
Full Transcripts
Auto-generated transcripts for every call - searchable, exportable, and synced to your CRM.
Auto-generated per call
Post-Call Summaries
AI-generated summaries and disposition tags after every call - no manual call logging needed.
No manual logging
Sentiment & Emotion Analytics
Aggregate sentiment trends across campaigns - identify friction points and winning scripts.
Across all campaigns
Conversion Tracking
Track exactly which calls led to bookings, payments, or sign-ups - close the loop on ROI.
Full ROI visibility
CSAT Measurement
Automatically collect customer satisfaction scores at the end of every call.
Auto-collected end of call
Call Outcome Analytics
Connected / no answer / transferred / resolved - full funnel visibility per campaign.
Full funnel visibility
Cost-Per-Call Reporting
Real ROI reporting - compare AI call cost vs. human agent cost per outcome.
AI vs human cost delta
Beta
Custom Dashboards
Build dashboards tailored to your KPIs - share with clients or internal teams.
Sharable with clients
Integrations
Salesforce synced automatically after every call. our reps stopped dreading CRM updates.
30+ native connectorsBi-directional syncNo-code setup
Hero featureBi-directional sync
CRM Integrations
Salesforce, HubSpot, Leadsquared, Zoho, Freshworks - bi-directional sync out of the box.
30+
native integrations
Bi-dir
CRM sync
Hours
to connect, not months
REST
API + webhooks
Helpdesk Integrations
Zendesk, Freshdesk, ServiceNow - tickets auto-created from call outcomes.
Auto-ticket creation
Calendar Integrations
Google Calendar, Calendly - real-time availability checking and booking during the call.
Real-time availability
E-Commerce Integrations
Shopify, WooCommerce - order data, cart data, and customer history available to the agent live.
Live order data access
See all integrations
Head over to the Integrations page to view the complete list of all platforms we support natively.
800+ via Composio
Developer / API
We had DialNexa integrated into our Python workflow in under an afternoon. the SDK docs are excellent.
Full REST APIPython & Node SDKsReal-time webhooks
Hero featureFull platform coverage
REST API
Full platform access via REST - manage agents, campaigns, numbers, and analytics programmatically.
REST
full platform API
2
native SDKs
Real-time
event webhooks
Live
usage dashboard
Python SDK
Native Python SDK with full coverage - integrate DialNexa into any Python stack in minutes.
Minutes to integrate
Node.js SDK
Native Node.js SDK - plug DialNexa into your JavaScript backend with typed, documented methods.
Typed & documented
Webhooks
Real-time event webhooks - call started, call ended, transfer triggered, outcome captured.
Every call event streamed
Usage Dashboard
Monitor API rate limits, call volumes, and credit usage in real time - no surprises.
No billing surprises
Enterprise
Having a named account manager who actually knows our product is night and day from a ticket queue.
INR billingIST support hoursNamed AM
Hero featureNamed, not ticketed
Dedicated Account Manager
A named point of contact who knows your business - not a support ticket queue.
Named
account manager
INR
contracts & invoicing
IST
timezone support
SLA
backed reliability
Onboarding Engineer
A forward-deployed engineer who helps you go live fast - hands-on, not just documentation.
Hands-on, not docs-only
99.99% Uptime SLA
SLA-backed reliability - with credits if we fall short. Your calls never stop.
Credits if we fall short
Multi-Tenant Management
Manage multiple clients or business units from one dashboard - sub-account structure.
Sub-account structure
INR Contracts & Invoicing
Custom contracts and invoicing in Indian Rupees - no FX complexity for Indian enterprises.
No FX complexity
Priority India-Timezone Support
Support team based in India - available when your business needs them, not 12 hours later.
IST hours, not UTC
Comparison
Most teams shortlist two or three platforms before they talk to anyone. These break down where DialNexa fits, and where it does not.
Built for IndiaTRAI/DLT nativeLive in days