7am-7pm
Collections window stays narrow
Teams have limited legal calling hours but massive borrower books to cover every day.
Finance & Banking
Delinquency grows
when calls slip.
Banks, NBFCs, MFIs, and insurers depend on timely outbound calls for collections, renewals, onboarding, and service. DialNexa automates those high-frequency flows without losing compliance or coverage.
20-35%
Right-party contact benchmark
Most collections teams still fail to reach enough borrowers inside the legal window.
10-20%
Promise-to-pay conversion
Low commitment rates push more accounts into expensive manual treatment.
30-50%
Resolved-account cost gap
Manual reminder and service teams remain too costly for routine borrower journeys.
The problems
Where repayment and renewal slip
Collections, onboarding, renewals, and service all depend on timely borrower contact. Most teams still lose too much time and reach.
2-3×
Voice beats SMS for payment intent
Borrowers respond faster on voice when dues, promises-to-pay, and clarification are involved.
20-40%
Renewal and reminder leakage
Lapsed premiums, missed EMIs, and incomplete onboarding all come from weak follow-up.
RBI-safe
collections still need scale
Compliance rules limit timing and language. That does not reduce the amount of repayment outreach required.
DialNexa fixes this
DialNexa runs compliant repayment and reminder flows with clean logs, scripts, and escalation paths.
Status drag
routine borrower calls block teams
Application status, KYC, renewal, and due-date questions consume agents who should handle risk and exceptions.
DialNexa fixes this
DialNexa resolves repetitive service and follow-up calls before they reach your human teams.
Metrics you move
Numbers risk and ops
track every day
DialNexa improves reach, conversion, renewal, and resolved-account economics.
↑
Right-party contact rate
Percent of borrowers actually reached in the calling window
Benchmark: 20-35%DialNexa: 35-55%
↑
Promise-to-pay conversion
Percent of reached delinquent accounts giving a valid payment commitment
Benchmark: 10-20%DialNexa: 20-35%
↑
Renewal conversion
Percent of due policies or products renewed before lapse
Benchmark: 55-70%DialNexa: 70-85%
↓
Cost per resolved account
Ops cost to resolve one repayment or service outcome
Benchmark: high with manual teamsDialNexa: 30-50% lower
Finance funnel
Where the drop-off
actually happens
Most leakage happens between application and completed onboarding, then again between disbursal and on-time repayment or renewal.
Use cases
Calls across the
full borrower lifecycle
From early reminders to onboarding and renewal, high-frequency BFSI calls can run automatically.
EMI follow-up at scale
Run structured pre-due and post-due repayment calls inside compliant windows without expanding the collections team.
35-55%
right-party contact rate
20-35%
promise-to-pay conversion
Workflow
VOICECalls before or after due date within legal window
WAITRetries at the next compliant time if missed
WASends payment link and due summary on WhatsApp
VOICECaptures payment promise or hardship signal
DONEResolved, promised, or escalated to agent
How it works
Live in 30 minutes
Connect account data, pick a workflow, launch calls inside policy rules, and track outcomes live.
01
Connect borrower data
Import repayment, application, policy, and customer records from your CRM or core system.
02
Pick a workflow
Choose collections, renewals, onboarding, or service based on the highest-volume gap.
03
Launch compliant calls
Set timing, retry, and escalation rules without engineering dependency.
04
Track outcomes live
Watch contacts, promises, renewals, and resolved-account outcomes update in one view.
Get started
Stop losing accounts
to weak follow-up
Improve borrower reach, renewal completion, and repayment outcomes without expanding manual call teams.
Need adjacent workflows first? Open an industry above or book a live BFSI demo.