list_calls | Read only | Returns compact call log ROWS for the organization (status, direction, numbers, duration, cost, timestamps, agent, sentiment, a short summary, and has_transcript/has_recording flags), filterable by agent, status,… |
get_call | Read only | Returns full details for a single call by its ID (e.g. call_abc123). |
get_call_details | Read only | Returns what actually HAPPENED on one call: its transcript, the post-call summary, notes, the recording link, and post-call-analysis field order. |
get_call_retries | Read only | Returns the retry attempts made for a call, given the ORIGINAL (parent) call id. |
get_call_transfer | Read only | Returns whether a call was handed to a human (warm transfer) and how that went, which sessions were attempted and their status. |
create_call | Billable - retry unsafe | Places a real outbound phone call using one of the organization’s agents. |
redact_call | Destructive | Permanently masks a call’s TRANSCRIPT and RECORDING while keeping the call record itself (status, duration, cost, outcome) intact. |
