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Workflows coordinate multi-step outreach for leads. The v1 API lets you read workflows, change their status, and manage enrolled leads. Build and edit the workflow structure in the DialNexa dashboard.

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Capabilities

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Lifecycle safety

Activating or resuming a workflow can trigger externally visible work, including calls. Verify the workflow’s agent versions, phone routing, lead variables, and schedule in the dashboard before changing status. After a network timeout, fetch the workflow before repeating the transition. Pausing a workflow stops new leads from starting and holds its outbound calls until the workflow is active again. It does not freeze leads that are already inside a step: a wait that expires or a call that finishes still moves the lead on, a call it reaches is queued and dialed after resume or activate, and an inbound call from such a lead is still routed into the workflow. See Update Workflow Status.

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Available API operations

This reference lists the workflow operations available to API integrations. Use the DialNexa dashboard to build or edit a workflow graph and for any action that is not listed here.