Phone Numbers overview

Phone numbers provide inbound and outbound telephony routes for agents. Purchasing and deleting numbers can affect billing and live routing.

Choose a provisioning path

Path	Use when	Operations
Provider inventory	You want DialNexa to provision a Plivo number.	Search, then Buy.
Bring your own carrier	You already control the number and SIP trunk.	Link SIP Trunk.

List and get phone numbers before changing routing.
Assign inbound or outbound use while publishing an agent version through Update Agent.
Confirm no active agent or workflow depends on the route before deleting.

Buying a provider number can create a billable rental. A timeout is ambiguous; list workspace numbers before submitting the purchase again.