> ## Documentation Index
> Fetch the complete documentation index at: https://dialnexa.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# DialNexa FAQ

> Read common DialNexa questions about agents, versions, phone numbers, batch calls, workflows, integrations, webhooks, variables, transcripts, recordings, and exports.

The DialNexa FAQ answers common questions users ask while learning the dashboard. It focuses on product behavior that affects live Voice AI calls and the evidence users should review afterward.

<Note>
  If a question keeps appearing in support, it deserves an answer before the next person asks it with more punctuation.
</Note>

## Agents And Versions

<AccordionGroup>
  <Accordion title="Why does my test call ask me to publish first?">
    The Agents list test action uses the latest published version. Publish a version before testing from the row.
  </Accordion>

  <Accordion title="Can I edit a published version?">
    Published versions protect live behavior. Create or select a draft version for changes.
  </Accordion>

  <Accordion title="Why did live traffic use old behavior?">
    Check the version assigned to the phone number, batch, or workflow.
  </Accordion>
</AccordionGroup>

## Calls And Campaigns

<AccordionGroup>
  <Accordion title="Why is Batch Calls disabled?">
    The workspace may need KYC verification.
  </Accordion>

  <Accordion title="Why did a batch recipient get the wrong script?">
    Check which outbound phone number was selected and which agent version that number uses.
  </Accordion>

  <Accordion title="Where do I see recipient results?">
    Use Call History filtered by batch call id and export status groups if needed.
  </Accordion>
</AccordionGroup>

## Workflows And Integrations

<AccordionGroup>
  <Accordion title="Why is my workflow lead stuck?">
    Open lead history, find the current node, and read the last transition.
  </Accordion>

  <Accordion title="Why did an Application node fail?">
    Check integration connection, required fields, invocation error, and failure output.
  </Accordion>

  <Accordion title="Do I need a workflow or batch call?">
    Use Batch Calls for one list campaign. Use Workflows for multi-step lead paths.
  </Accordion>
</AccordionGroup>

## Monitoring And Data

<AccordionGroup>
  <Accordion title="Should I trust summary or transcript?">
    Use summary for quick review and transcript or recording for evidence.
  </Accordion>

  <Accordion title="Why did webhook delivery fail if the call succeeded?">
    Call outcome and webhook delivery are separate. Check delivery logs.
  </Accordion>
</AccordionGroup>

## Related Reading

<CardGroup cols={2}>
  <Card title="Glossary" icon="book-open" href="/reference/glossary">
    Look up terms.
  </Card>

  <Card title="Troubleshooting" icon="life-buoy" href="/reference/troubleshooting">
    Debug issues.
  </Card>

  <Card title="Statuses" icon="list" href="/reference/statuses">
    Understand state values.
  </Card>
</CardGroup>