> ## Documentation Index
> Fetch the complete documentation index at: https://dialnexa.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# DialNexa Navigation Reference

> Use the DialNexa navigation reference to understand sidebar behavior, active routes, workspace switching, collapsed navigation, profile actions, and account readiness states.

The DialNexa navigation reference explains how users move through the dashboard. The left sidebar contains the primary product areas, the workspace switcher controls organization context, and readiness states can affect which actions are available.

<img src="https://mintcdn.com/dialnexa/0efoAN-6So4r-6NC/images/documentation/screenshots/dashboard-sidebar-full.png?fit=max&auto=format&n=0efoAN-6So4r-6NC&q=85&s=59c079b9336d0960a9553c97792a25d9" alt="DialNexa left sidebar showing workspace context, dashboard navigation tabs, help access, and profile controls." style={{ width: '100%', maxWidth: '1100px', margin: '8px 0 24px', border: '1px solid #e5e7eb', borderRadius: '6px' }} width="1586" height="1974" data-path="images/documentation/screenshots/dashboard-sidebar-full.png" />

<Note>
  The sidebar is not just decoration. It is the fastest way to understand what part of the product owns the thing you are about to change.
</Note>

## Primary Navigation Items

The sidebar tabs are Agents, Phone Numbers, Batch Calls, Workflows, Integrations, Call History, Keys, and Webhooks. This page covers how the sidebar itself behaves - for what each tab owns and which docs section covers it, see the [Platform Map](/platform-map).

## Navigation Areas Besides The Tab List

Several controls live around the main tab list.

<CardGroup cols={2}>
  <Card title="Workspace switcher" icon="users" href="/platform/workspaces">
    Changes organization context and the data loaded by dashboard pages.
  </Card>

  <Card title="Wallet area" icon="wallet" href="/platform/billing-and-wallet">
    Shows balance and recharge action where enabled.
  </Card>

  <Card title="Profile menu" icon="settings" href="/platform/workspaces">
    Opens account actions and workspace-related settings available to the user.
  </Card>

  <Card title="Route highlight" icon="route" href="/platform-map">
    Shows the current product area based on the active dashboard route.
  </Card>
</CardGroup>

## Navigate With Less Guesswork

<Steps>
  <Step title="Pick the product owner">
    Use the tab whose name matches the object: agent, number, batch, workflow, integration, key, webhook, or log.
  </Step>

  <Step title="Check workspace first">
    Switching workspaces changes visible data.
  </Step>

  <Step title="Watch disabled states">
    A disabled item usually points to readiness, permissions, or missing configuration.
  </Step>

  <Step title="Use Call History as the final proof">
    After configuration changes, review actual calls in Call History.
  </Step>
</Steps>

## Navigation Questions

<AccordionGroup>
  <Accordion title="Why is Batch Calls unavailable?">
    The workspace may need KYC verification before batch calling is enabled.
  </Accordion>

  <Accordion title="Why did Keys redirect?">
    Some specialized workspace layouts can route key management through workspace settings.
  </Accordion>

  <Accordion title="Why is a page empty?">
    Check workspace, filters, date range, and whether the object has been created yet.
  </Accordion>

  <Accordion title="Why is the sidebar collapsed?">
    Expand it if labels are easier than icons while learning the platform.
  </Accordion>
</AccordionGroup>

## Related Reading

<CardGroup cols={2}>
  <Card title="Platform Map" icon="map" href="/platform-map">
    Use the full dashboard map.
  </Card>

  <Card title="Workspaces" icon="users" href="/platform/workspaces">
    Understand organization context.
  </Card>

  <Card title="KYC And Outbound Readiness" icon="shield-check" href="/platform/kyc-and-outbound-readiness">
    Interpret locked outbound features.
  </Card>
</CardGroup>