> ## Documentation Index
> Fetch the complete documentation index at: https://dialnexa.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Transfer In DialNexa

> Understand DialNexa call transfer, transfer destinations, representative briefs, hunt settings, warm transfer details, and transfer review in Call History.

Call transfer in DialNexa lets an agent hand a caller to a human or another destination when the conversation should not continue with AI alone. Transfer behavior can include destination lists, representative briefing, hunt mode, timeouts, and call detail transfer evidence.

<Warning>
  A transfer is two conversations stitched together. Test both sides, or the stitch shows.
</Warning>

## Transfer Configuration Pieces

Transfer behavior can be defined at flow node or version level.

| Piece                     | Purpose                                                                                          |
| ------------------------- | ------------------------------------------------------------------------------------------------ |
| Transfer destinations     | Numbers the agent can attempt to reach. Flow setups can use a dynamic variable for destinations. |
| Representative brief      | Context the agent should provide before bridging the caller.                                     |
| Hunt mode                 | Parallel or priority style selection where configured.                                           |
| Sequential delay          | Delay between attempts when using ordered destinations.                                          |
| Hunt timeout              | Total time allowed for finding an available destination.                                         |
| Customer bridge timeout   | How long the caller waits while the bridge is created.                                           |
| Post-merge speech timeout | Validation window after merge to ensure the representative speaks.                               |

## Transfer Evidence In Call History

The transfer tab explains what happened after the agent tried to hand off.

<CardGroup cols={2}>
  <Card title="Transfer sessions" icon="phone-forwarded" href="/monitoring/retries-transfers-and-audio-cache">
    Shows transfer id, status, timing, and high-level result.
  </Card>

  <Card title="Leg details" icon="network" href="/monitoring/call-detail-page">
    Shows each attempted destination and answer timing.
  </Card>

  <Card title="Status descriptions" icon="info" href="/reference/statuses">
    Explains outcomes such as connected, no answer, rejected, hunt timeout, bridge failed, or customer disconnected.
  </Card>

  <Card title="Original transcript" icon="file-text" href="/monitoring/transcripts-recordings-and-summaries">
    Shows why the agent decided to transfer.
  </Card>
</CardGroup>

## Test A Transfer Path

<Steps>
  <Step title="Set destination values">
    Use explicit numbers or a validated transfer destination variable.
  </Step>

  <Step title="Write a brief format">
    Give the representative the context they need before the caller joins.
  </Step>

  <Step title="Test reachable and unreachable destinations">
    A transfer only tested with a perfect answer is not tested.
  </Step>

  <Step title="Open the transfer tab">
    Review status, leg timing, and whether the bridge completed.
  </Step>
</Steps>

## Related Reading

<CardGroup cols={2}>
  <Card title="Conversational Flow Agents" icon="git-branch" href="/agents/conversational-flow-agents">
    Use transfer nodes.
  </Card>

  <Card title="Fallback Settings" icon="braces" href="/agent-settings/fallback-settings">
    Set transfer destination defaults.
  </Card>

  <Card title="Transfer Review" icon="activity" href="/monitoring/retries-transfers-and-audio-cache">
    Inspect transfer evidence.
  </Card>
</CardGroup>