> ## Documentation Index > Fetch the complete documentation index at: https://dialnexa.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # DialNexa Batch Calls Overview > Understand DialNexa Batch Calls for outbound campaigns, including KYC readiness, selected outbound numbers, recipient CSVs, schedules, retries, drafts, and call history. DialNexa Batch Calls let users call many recipients from a CSV file through a selected outbound phone number. The selected number must have an outbound agent version attached, the workspace may need KYC verification, and each recipient result can be reviewed through campaign-linked call logs. DialNexa Batch Calls list showing campaign names, status, recipients, sent count, picked up count, start time, last call sent time, and create action. A batch call is a loop with money attached. Start small, review evidence, then scale. ## What A Batch Campaign Needs Every campaign combines route, file, timing, and retry rules. | Need | Why it matters | | ------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Verified workspace | Batch Calls can be disabled until KYC is verified; unverified workspaces can only call their registered number. See [KYC And Outbound Readiness](/platform/kyc-and-outbound-readiness). | | Outbound number | The number supplies the outbound agent id and version number. | | Recipient CSV | Rows provide phone numbers and dynamic variable values. | | Schedule | Campaign can start now or at a selected time. | | Retries | Retry count and interval decide follow-up attempts. | | Call History | Each call attempt creates reviewable evidence. | ## Batch Calls Are Different From Workflows Use the right automation shape. Best for one campaign calling a list with retry rules and exportable recipient results. Best for multi-step lead paths with waits, conditions, application nodes, and lead history. Best for testing one recipient or one phone number route. Best for investigating the result of every attempt. ## Launch Safely Check KYC and wallet context before preparing a large list. Use a number with the intended published agent version. Match CSV headers to agent dynamic variables. Review file, schedule, and retries before starting. Run a small campaign and review results before sending a full list. ## Related Reading Prepare CSV input. Understand attempts. Review campaign outcomes.