> ## Documentation Index
> Fetch the complete documentation index at: https://dialnexa.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Call

> Fetch the full record for a single call, including status, duration, agent details, and once available, the recording URL and transcript.

<Warning>
  **Legacy endpoint - deprecated.** Unversioned endpoints are scheduled for removal on **July 31, 2026**. Use the [`/v1` version](/docs/api-reference/v1/calls/get) for new integrations. This endpoint remains available for existing integrations until then.
</Warning>

Fetches the complete record for a single call by `call_id`. The response includes the call's current `status`, the destination and source numbers, the assigned `agent_id`, timestamps for when the call was placed and when it ended, and, once the call reaches a terminal state, the duration, recording URL, and transcript. Use this endpoint to poll for completion after triggering a call, render a call detail page, or sync per-call data into a downstream system.

## When to use this

* **Synchronous workflows**: trigger a call and poll until it reaches a terminal status before continuing.
* **Operational dashboards**: render a call detail view with status, duration, and the linked agent.
* **CRM sync**: write back the call outcome to the customer record the call was made for.

## Polling vs. webhooks

For production traffic, webhooks are the preferred way to know when a call has ended, they avoid the request volume and latency of repeated polling. Subscribe to `call.completed` and `call.failed` via [Create Webhook](/docs/api-reference/v1/webhooks/create) and use this endpoint only when you specifically need to fetch the latest state on demand (for example, a user opens a call detail page).

When polling is required, the call's `status` transitions from `initiated` to `in-progress`, then to one of `completed`, `failed`, `busy`, or `no-answer`. Poll every 5 to 10 seconds with an exponential cap; do not poll faster than once per second.

## Path parameters

| Parameter | Description                                   |
| --------- | --------------------------------------------- |
| `id`      | The call ID, for example `call_x9y3zp4mq7r1`. |

## Errors

* `404 Not Found` is returned when the call does not exist.
* `403 Forbidden` is returned when the API key cannot read calls on this workspace.

## Related endpoints

* [Trigger a Call](/docs/api-reference/v1/calls/create): start an outbound call.
* [List Calls](/docs/api-reference/v1/calls/list): paginate across many calls.
* [Get Call Details](/docs/api-reference/call-logs/get-details): full transcript and post-call analysis.
* [Create Webhook](/docs/api-reference/v1/webhooks/create): subscribe to `call.completed` instead of polling.


## OpenAPI

````yaml GET /calls/{id}
openapi: 3.0.0
info:
  title: DialNexa API
  description: >-
    Public REST API for the DialNexa voice AI platform. Versioned endpoints are
    under /v1; unversioned endpoints are legacy and deprecated.
  version: 1.0.0
servers:
  - url: https://api.dialnexa.com
    description: DialNexa production API
security:
  - bearer: []
tags:
  - name: API Keys
  - name: Agent Functions
  - name: Agents V1
  - name: Agents2
  - name: Batch Calls
  - name: Batch Calls V1
  - name: Call Logs
  - name: Calls
  - name: Calls V1
  - name: Campaign Leads
  - name: Campaigns
  - name: External Webhooks
  - name: Knowledge Base
  - name: Knowledge Base V1
  - name: LLMs
  - name: LLMs V1
  - name: Languages
  - name: Languages V1
  - name: Organization Phone Numbers
  - name: Organization Phone Numbers V1
  - name: Phone Number Pricing
  - name: Phone Number Pricing V1
  - name: Transcribers
  - name: Transcribers V1
  - name: User Webhooks
  - name: User Webhooks V1
  - name: V1
  - name: Voices
  - name: Voices V1
  - name: Webcall
  - name: Workflow Leads
  - name: Workflow Leads V1
  - name: Workflows
  - name: Workflows V1
paths:
  /calls/{id}:
    get:
      tags:
        - Calls
      summary: Get a call by ID
      description: >-
        **Legacy endpoint - deprecated, scheduled for removal on July 31,
        2026.** Use the `/v1` version for new integrations. 


        Retrieve a specific call log by its ID.
      operationId: CallsController_findOne
      parameters:
        - name: id
          required: true
          in: path
          schema:
            type: string
        - name: x-organization-id
          in: header
          description: RSA encrypted organization ID (base64 format)
          required: true
          schema:
            type: string
            example: BASE64_ENCRYPTED_ORG_ID_HERE
      responses:
        '200':
          description: Return the call log
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CallLogs'
        '404':
          description: Call log not found
      deprecated: true
components:
  schemas:
    CallLogs:
      type: object
      properties:
        id:
          type: string
          example: call_abc123
          description: Signed call ID
      required:
        - id
  securitySchemes:
    bearer:
      scheme: bearer
      bearerFormat: JWT
      type: http

````